I recently spoke to a gentleman that is a member at a relatively large congregation. He was lamenting to me that his pastor did not even know him. I attempted to assure him of his pastor caring, but there is only so much that he can do. However, he said that at one time his pastor did know everyone, but the pressure was so high on growth that he focused on church growth methods, visioning, and basically advertising. My heart went out for this gentleman.
I am NOT saying that growth is bad or that every pastor needs to know everyone as well as their parents. However, we must always remember the care for the ones who are faithful members. Do we need to witness to our community and look for growth? Absolutely. Do we need to care and love for members? Yes.
At the end of the day, we always could be doing more on either end. This is where confession/absolution and the trust in Christ comes. God is in control, we repent, He forgives, and we faithful proclaim and administer His gifts.
Lord have mercy.